Wholesale Availability

There are a bunch of exciting new features to make ordering easier. 

Click here for our start guide for instructions on how to place an order!

Special Requests 
We’re happy to accommodate colour, variety, or special requests when available, for a small additional charge of $0.25 per pot. Just let us know in the order notes when placing the order or in a separate email. 

Pot Covers
Pot covers are available! Simply include your request in the order notes or email us separately with the specific items you’d like covered.

• 10cm pots: +$0.25 per pot

• 25cm pots: +$0.35 per pot

Order Confirmations & Changes
A confirmation email will be sent within one business day of placing your order. If you do not receive it, please contact us or download it directly from the online ordering portal! 
Please note that cancellations or order changes may be subject to a 20% restocking fee.

Order Timing & Availability
All orders must be picked up or shipped within the same week they are placed, as product availability changes weekly. We cannot hold product for future weeks. Orders must also meet the minimum order amount for delivery or pickup before they can be processed.

Payment Details
For credit card payments, a prepayment is taken when the order is placed. Once your order is picked and ready to ship, additional charges (freight, boxing, winter wrap, etc.) will be added to your invoice.

• If your final invoice results in a credit, it will automatically apply to your next order.

• If you prefer to have this amount refunded to your card, please notify us within two weeks of the order date.

Product Release & Delivery
New product is released throughout the week, with the majority released on Thursday evenings when the availability email is sent.
We do not have set delivery days—our trucks depart as soon as they are full. Delivery and other updates are always shared in the weekly availability email. If you’re not receiving these updates, please reach out to your sales representative.

Pickups & Courier Shipments
If you’d like to pick up your order, please let us know your preferred pickup date when placing your order.

For courier shipments, orders are sent via the most cost-effective method (boxes or wooden rack) unless you specify otherwise.

• Third-party freight travels at the customer’s risk, and Devan Greenhouses cannot accept claims for damage in transit.

• You will be billed directly by your courier for freight charges. When ordering, please include your preferred courier and account number so our logistics team can arrange pickup and delivery efficiently.

Order Issues
If there are any concerns with your order, please notify us within 48 hours of receiving it or at the time of pickup.
If a problem is identified at delivery, you may return the product directly with the driver.

Availability
All orders are subject to product availability. 

Order minimums are as follows:

We have delivery schedules that service the Lower Mainland, Vancouver Island, the Sunshine Coast, the Interior, and Alberta. Contact your rep for more information!

Estimated quantities per cart are as follows (numbers vary depending on plant height):

When confirming your order details, in the “PO” section, provide your auction number and in the “Order Notes” section please state whether you would like Tuesday or Thursday auction.

All information provided is subject to change at any time without prior notice. While we strive for accuracy, Errors and Omissions Excepted (E & OE) applies.